Where should it go

Different teams handle different questions. Email any inbox directly, or pick a category in the form below and we'll route it for you.

Program info, enrollment, payment receipts, refund requests, human review of any graded score.

Access, correction, deletion, portability, withdrawal of consent, minor account handling. Korean PIPA rights.

Found a vulnerability? Please don't exploit it. Report responsibly and we'll investigate within a reasonable window before any public disclosure.

Terms, licensing, B2B partnerships, press, interview requests, formal legal correspondence.

Contact form

Pick a category and we'll route it to the right inbox. You'll receive a confirmation copy at the email you provide.

Address

19, Hakdong-ro 2-gil, Gangnam-gu, Seoul (Nonhyeon-dong, Sail Building), Republic of Korea

Support hours

Mon to Fri, 09:00 to 18:00 KST

Closed on Korean public holidays. Weekend messages are answered on the next business day in order received.

Channels

We reply by email or our KakaoTalk channel. For account or payment issues, email gives us a written record.

Disclosed under the Korean Act on the Consumer Protection in Electronic Commerce.

Business name: LORA English Remote Academy (로라잉글리쉬원격학원)
Representative: Chanhee So (소찬희)
Business registration number: 650-94-02234
Registered address: 19, Hakdong-ro 2-gil, Gangnam-gu, Seoul (Nonhyeon-dong, Sail Building), Republic of Korea
Personal Information Protection Officer: Chanhee So · privacy@tieroneenglish.com

A few common questions you can resolve yourself, faster than email.

Use 'Forgot password' on the sign-in page to set a new one yourself.

Download receipts and request refunds from your dashboard billing page.

Update profile fields, notification preferences, or delete your account from settings.

Full disclosure of what we collect, how long we keep it, your rights, and dispute procedures.

If our reply does not resolve your concern, you may escalate to the following Korean authorities: