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Every answer comes from a person. Write to the inbox that fits your question, use the form, or message us on KakaoTalk. Billing and refund questions go first.

  • Mon to Fri, 09:00 to 18:00 KST
  • 한국어 · English
  • Seoul, Republic of Korea

Where to write

Each inbox is read by the people who can act on it. Pick the closest one, or let the form route it.

  • Support, billing and refunds

    Program questions, enrollment, receipts, refund requests, and a human review of any automated score.

    Within 24 hours on business days

    support@tieroneenglish.com

  • Privacy and your data

    Access, correction, deletion and portability of your data, withdrawing consent, and questions about a minor's account.

    Within 10 days

    privacy@tieroneenglish.com

  • Security reports

    Found a weakness? Please do not exploit it. Tell us here and give us a reasonable time to fix it before telling anyone else.

    First reply within 48 hours on business days

    security@tieroneenglish.com

  • Legal and partnerships

    Terms, licensing, business partnerships, press and interview requests, formal legal correspondence.

    Within 5 business days

    legal@tieroneenglish.com

Send a message

Pick a category and the message lands in the right inbox. A confirmation copy goes to the address you give.

We reply to this address.

For billing or refund questions, your order number speeds things up.

We collect your name, email address and message to answer you. They stay in our support records; complaint records are kept for 3 years under the Act on Consumer Protection in Electronic Commerce. Ask privacy@tieroneenglish.com to erase them earlier. Details are in the Privacy Policy. Privacy Policy

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Office and hours

Address
19, Hakdong-ro 2-gil, 2F Unit 2525, Gangnam-gu, Seoul (Nonhyeon-dong, Sail Building), Republic of Korea
Support hours
Mon to Fri, 09:00 to 18:00 KSTClosed on Korean public holidays. Weekend messages are answered on the next business day, in the order received.
How we reply
By email, or on KakaoTalk if you wrote to us there. For account or payment matters we reply by email so that both sides have a record.

Company details

Disclosed under the Act on Consumer Protection in Electronic Commerce and the Academy Act.

Business name
LORA English Remote Academy
Representative
Chanhee So
Business registration number
650-94-02234
Mail-order sales registration number
2026-Seoul Gangnam-04218
Hosting provider
Vercel Inc.
Personal Information Protection Officer
Chanhee Soprivacy@tieroneenglish.com

Faster than email

Most account tasks are self-service and take a minute.

If our reply does not settle it

You can take a matter to these Korean bodies free of charge.